The short version
- 14 days, 100% money back. No form, no questions.
- One support ticket with your joining email is all it takes.
- Refunds go back to the card or account you paid with, processed within 1 to 2 business days.
- After 14 days, cancel any time and you are never charged again.
114-Day Money-Back Guarantee
Every new IM Checklist AI membership is covered by a 14-day, 100% money-back guarantee. Work through the checklists. If they are not worth it to you, tell us within 14 days of your first payment and we refund every payment you have made in those 14 days, including the $3 trial and a first monthly payment if one was taken.
You do not have to give a reason, fill in a form or explain anything, although we are always glad to hear what we could do better.
2How to Ask for a Refund
- Open a support ticket (or email info@onlineimsupport.com).
- Tell us the email address you joined with.
- That is it. We refund to the same card or account you paid with and cancel your membership so you are not charged again.
We process refunds within 1 to 2 business days. Your bank or payment platform usually shows the money back within 3 to 10 business days.
3After the First 14 Days
Monthly payments made after your first 14 days are not refundable, but you can cancel at any time and you will not be charged again. Your access continues until the end of the month you have already paid for.
If something went wrong, such as a payment taken after you asked to cancel, or a duplicate charge, open a support ticket and we will refund it in full.
4If You Bought Through Another Platform
| Bought through | How refunds work |
|---|---|
| Our checkout (Stripe) | Open a support ticket and we refund directly to your card. |
| WarriorPlus | Open a support ticket, or use the support link on your WarriorPlus receipt. The refund goes back through WarriorPlus. |
| JVZoo | Open a support ticket, or use your JVZoo purchase receipt. The refund goes back through JVZoo. |
| PayPal | Open a support ticket and we refund to your PayPal account. |
5What a Refund Covers
- A refund closes the membership it applies to: members area access ends and future payments stop.
- The private label rights for checklists downloaded under a refunded membership end, so please stop selling or giving away those checklists.
- Any costs you paid to other companies, such as your own hosting or tools, are not refundable by us.
6Your Rights as an EU or UK Consumer
Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital content you can use straight away, that right ends once you start using it, which you agree to when you join. In practice this changes nothing, because our 14-day guarantee gives you the same protection with no conditions. If any checklist is faulty, you are also entitled to have it fixed, and if we cannot fix it, to a price reduction or refund.
7Please Talk to Us Before a Chargeback
A support ticket gets your money back faster than a bank dispute, which can take weeks. If a chargeback is opened without contacting us first, access is paused while the dispute is open. This never affects your right to dispute a payment you did not make.
8Fair Use
The guarantee exists so you can join with confidence. If someone repeatedly joins, downloads the library and asks for a refund, we may decline future memberships from them. This never affects your legal rights.
9Contact Us
Questions about this page, your account or your data? We answer every message.
Kevin Brendan Fahey Unipessoal LDA, Portugal (EU).